How to Cancel AWeber: The Short Version
For a paid account, log in, open your Billing settings, find the Current Plan section and choose Close My Account, then follow the prompts. You can also cancel by contacting AWeber's Customer Solutions team with the email address you log in with and a copy of your most recent invoice.
Free accounts work differently. They aren't billed, so there's no risk of charges if you leave one open. To close a free account, contact Customer Solutions, who'll verify your account before processing it.
Before you do any of this, export your data. Once an account is closed, getting it back isn't guaranteed.
Export Your Data First
Your subscriber list is your most valuable marketing asset. Save it, along with anything you'd hate to rebuild:
- Export subscribers as CSV, including tags and signup details, for each list.
- Export unsubscribed and bounced addresses so you never email them again elsewhere.
- Use AWeber's Backup Data feature, which emails you a compressed file of subscribers and messages across your lists.
- Save your best emails, especially welcome and automation sequences, as text or HTML.
- Download landing page copy and images you want to reuse.
- Note your integrations so you can reconnect them on your next platform.
Step-by-Step Cancellation for Paid Accounts
AWeber may update its screens, so treat these as the stages rather than exact button labels:
- Log in and go to your account's Billing settings.
- Find the Current Plan section and choose to close your account.
- Review any retention offer. AWeber may suggest a different plan, such as moving to the free account.
- Confirm with your password to complete the closure.
- Check your email for confirmation, and keep it for your records.
If you can't find the option or run into trouble, contact Customer Solutions. AWeber's billing help page notes that you can cancel by contacting them with your login email and most recent invoice.
Consider These Options Before Leaving
Sometimes cancelling isn't the best fix. Depending on why you're leaving, one of these might suit you better:
If cost is the issue and your list is under 500 subscribers, the free account keeps your data and forms running at no charge.
If you don't use unlimited automations or segments, Lite costs less at every tier.
Removing inactive subscribers might drop you to a cheaper tier. See email list hygiene.
If a feature isn't working for you, AWeber's 24/7 team may be able to solve it.
What Happens After You Cancel
Once your account is closed, your forms stop collecting subscribers and your automations stop sending. Any landing pages hosted on AWeber will go offline.
Update your website before you cancel: remove or replace AWeber forms so visitors don't hit broken signups. If you're moving to another platform, set up and test your new forms first, then cancel.
Common Reasons People Leave, and Possible Fixes
Knowing why you want to cancel helps you choose the right next step. These reasons come up most often:
- Cost. Check whether you're paying for inactive subscribers or a plan with features you don't use. Cleaning your list or moving to Lite or the free account may solve it.
- Emails landing in spam. Deliverability usually depends on authentication and list quality, which will follow you to any platform. See AWeber deliverability.
- A missing feature. That's a good reason to switch. Confirm the new tool really has it, then plan your move.
- Taking a break from email. Export your list anyway. Subscribers you've earned are worth keeping, even if you pause.
Refunds
AWeber's refund terms are set out in its service agreement and can change. If you believe you're due a refund, for example after an accidental renewal, contact Customer Solutions promptly and explain your situation. Have your invoice and account email to hand.
If You're Switching Platforms
If you're cancelling to move to another tool, keep your AWeber account open until the new one is fully working: forms collecting, welcome sequence firing and first campaign sent. Overlapping by a week or two costs little and protects you from gaps.
Comparing options? See AWeber alternatives. And if you're moving to AWeber from somewhere else, our AWeber migration guide covers the reverse journey.
Cancel AWeber FAQs
How do I cancel my AWeber subscription?
Go to Billing, find Current Plan and choose Close My Account, or contact Customer Solutions with your login email and recent invoice.
How do I cancel a free AWeber account?
Free accounts aren't billed. To close one, contact AWeber's Customer Solutions team, who'll verify your account first.
Will I lose my subscribers if I cancel AWeber?
Your account data won't be available once closed, so export your subscribers and use the Backup Data feature before cancelling.
Can I downgrade instead of cancelling?
Yes. You can move to a lower plan, or to the free account if your list fits within 500 subscribers.